Opened 10 years ago

Closed 10 years ago

#259 closed defect (fixed)

RT tickets opened with CCs do not send correspondence to those CCs

Reported by: mitchb Owned by:
Priority: minor Milestone:
Component: rt Keywords:
Cc:

Description

We recently added a scrip in use by some of IS&T that adds people CC'd on initial ticket-creating mail as CCs on the ticket. The intent was to have future correspondence not drop them from the loop. Unfortunately, because our Correspondence template clobbers CCs and our Comment template clobbers Tos (same problem that thwarts new people filing hostname requests manually), those ticket CCs will never receive the correspondence.

Change History (2)

comment:1 Changed 10 years ago by ezyang

  • Component changed from misc to rt
  • Keywords RT removed

comment:2 Changed 10 years ago by mitchb

  • Resolution set to fixed
  • Status changed from new to closed

This problem is fixed. We're now using a scrip lightly modified from http://requesttracker.wikia.com/wiki/AddWatchersOnCorrespond instead of the built-in action IS&T has to add e-mail cc's as ticket requestors.

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