Changeset 1367 for trunk/locker/doc/tickets

Timestamp:

Dec 6, 2009, 4:36:11 PM (16 years ago)

Author:

ezyang

Message:

Add comment about lock/unlock conventions.

File:

• trunk/locker/doc/tickets/rt.txt (modified) (1 diff)

trunk/locker/doc/tickets/rt.txt

@@ -21 +21 @@
 And then ask geofft (zwrite geofft) to restart the RT bot.
 
+The RT bot will post ticket notifications as -c scripts -i nnn.  If you are
+responding to a ticket, it is conventional to post "lock" to the appropriate
+instance, so others know not to pre-empt you.  You should post "unlock" once
+you are done handling the ticket.
+
 You can also place these commands on a line by themselves inside e-mail; they
 will be acted upon and removed before the e-mail gets sent back out.