Changeset 1369 for trunk


Ignore:
Timestamp:
Dec 6, 2009, 8:26:45 PM (13 years ago)
Author:
mitchb
Message:
Clarifications about RT zephyrbot and To/Cc fields
File:
1 edited

Legend:

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  • trunk/locker/doc/tickets/rt.txt

    r1367 r1369  
    1111to Scripts, and give yourself a signature referring to scripts@mit.edu.
    1212
    13 Another useful option here is to set a password, so you don't need certs to log
    14 in (and so you can use the zephyrbot).  The zephyrbot will take commands to -c
    15 scripts -i [ticket number] of the form /set status=resolved or /set
    16 owner=geofft.  You need to drop a file in /mit/geofft/web_scripts/rt/rt-passwords
    17 by your username with the format:
     13Another useful option here is to set an RT passwordfor your account, so you
     14don't need certs to log in (though it sometimes will keep asking you for
     15your password on each page load if you don't have certs) and so you can use
     16the zephyrbot).  The zephyrbot will take commands to
     17-c scripts -i [ticket number] of the form /set status=resolved or
     18/set owner=geofft.  You need to drop a file in
     19/mit/geofft/web_scripts/rt/rt-passwords by your username with the format:
    1820
    1921"username" "yourawesomepassword"
    2022
    2123And then ask geofft (zwrite geofft) to restart the RT bot.
     24
     25Note that in the event that Geoff's account is compromised, it is possible
     26for an attacker to use this password do manipulate tickets in *any*
     27queue you have bits on, not just the Scripts one.
    2228
    2329The RT bot will post ticket notifications as -c scripts -i nnn.  If you are
     
    2935will be acted upon and removed before the e-mail gets sent back out.
    3036
    31 Don't use the To field, it doesn't work. If you want to send the ticket somewhere else, use CC.
     37If you're adding a *comment* (such as when you're forwarding a cname request
     38on to IS&T), don't use the 'To:' field, because it'll be clobbered by our
     39RT scrips and the mail won't actually go to the destination you added.
     40Instead, you should use the 'Cc:' field.  Similarly, if you're adding
     41*correspondence*, the 'Cc:' field will be clobbered and you need to use
     42the 'To:' field.
    3243
    3344Don't CC other RT queues, it doesn't work. If you really need to, use your
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